Caterina Beleffi ⎯
Product Designer at

Caterina Beleffi ⎯
Product Designer at

Innovation, craft, and strategy executed with integrity.

Design leader with a track record of driving impactful solutions in high-risk areas, including civic integrity, AI risks, identity verification, support, and regulatory compliance. I am passionate about balancing business needs with social responsibility.


Once dreaming of being a philosopher or a chef, I fell in love with Design in Milan. My journey led me through startup incubators, design agencies, and post-graduate research on cognitive disfluency in Italy and Ireland, before I settled in London.


Over the past 7+ years at Meta, I have grown into a leader rooted in responsible design. I began by creating Facebook's tools for content moderation appeals and anti-harassment. Later, I designed one of the world’s largest identity verification platforms, safeguarding election integrity and tackling themes like pseudonymity, regional differences in identity and accountability in the Metaverse.


As a founding member of the Meta Support organization, I led AI for Support, scaling conversational products from zero-to-one into a global system serving billions across Messenger, Instagram, WhatsApp, and Facebook.


Currently, I lead our transition to an AI-fluent ecosystem, setting new standards for safe and equitable products at scale.


Beyond product strategy, I am deeply invested in fostering a strong craft culture, actively building peer communities, driving organization-wide AI literacy, and anchoring teams in inclusive design principles.

Featured work

WIRED / 2026 - Meta AI chats that are built to be fully private

Meta Newsroom / 2026 - Our AI wearables are “changing the game” for disabled people

Meta Newsroom / 2025 - Building toward a smarter, more personalized assistant

Meta Newsroom / 2023 - What’s new across our AI experiences

The Verge / 2023 - Meta is putting AI chatbots everywhere

Meta Newsroom / 2023 - Introducing new AI experiences across our Family of Apps and devices

CNET / 2022 - Locked out of Facebook? There's a new lifeline for you

WIRED / 2022 - Meta’s tricky quest to protect your account

ABC News / 2022 - Tested the new chat support with more than a million people in eight countries

The Verge / 2021 - Facebook finally has live chat support for people who are locked out of their accounts

Instagram Blog / 2020 - Introducing new authenticity measures on Instagram

Facebook Newsroom / 2020 - Verifying the identity of people behind high-reach profiles

F8 / 2019 - Facebook's toolkit for safety & security

WIRED / 2026 - Meta AI chats that are built to be fully private

Meta Newsroom / 2026 - Our AI wearables are “changing the game” for disabled people

Meta Newsroom / 2025 - Building toward a smarter, more personalized assistant

Meta Newsroom - What’s new across our AI experiences

The Verge - Meta is putting AI chatbots everywhere

Meta Newsroom - Introducing new AI experiences across our Family of Apps and devices

CNET - Locked out of Facebook? There's a new lifeline for you

WIRED - Meta’s tricky quest to protect your account

ABC News - Tested the new chat support with more than a million people in eight countries

The Verge - Facebook finally has live chat support for people who are locked out of their accounts

Instagram Blog - Introducing new authenticity measures on Instagram

Facebook Newsroom - Verifying the identity of people behind high-reach profiles

F8 2019 - Facebook's toolkit for safety & security

Visual traces

Wanna talk?

E-mail me or find me on LinkedIn and Queer Design Club