Caterina Beleffi ⎯
Product Designer at

Caterina Beleffi ⎯
Product Designer at

Caterina Beleffi ⎯
Product Designer at

Caterina Beleffi ⎯
Product Designer at

Caterina Beleffi ⎯
Product Designer at

Innovation, craft, and strategy executed with integrity.

Design leader with a proven track record of driving impactful solutions in high-risk areas, including civic integrity, AI risks, identity verification, account support, and regulatory compliance. Passionate about balancing business needs with social responsibility.


My journey took me from Italy and Ireland—where I gained experience in startup incubators, design agencies, and conducted academic research on cognitive disfluency—to London.


There, I began working in tech, designing tools for Facebook that enabled people to appeal content moderation decisions and protect themselves from bullying and harassment.


Later, I focused on identity, designing one of the largest identity verification platforms in the world—ensuring the integrity of elections and grappling with the complexity of authenticity through themes such as the role of pseudonymity, regional differences in identity, and accountability in the Metaverse.


Notably, as a founding member of the Cross-Meta Support organization, I led GenAI for Support—spearheading the consumer-facing strategy and scaling conversational support from a zero-to-one space into a product system that serves billions of users across Meta products, including Messenger, Instagram, WhatsApp, and Facebook.


As a designer at heart, when I'm not working, I find joy in examining purposeful decisions in fashion, interior design, and gastronomy.

Featured work

  • Meta Newsroom - What’s New Across Our AI Experiences

  • The Verge - Meta is putting AI chatbots everywhere

  • Meta Newsroom - Introducing New AI Experiences Across Our Family of Apps and Devices

  • CNET - Locked Out of Facebook? There's a New Lifeline for You

  • WIRED - Meta’s Tricky Quest to Protect Your Account

  • ABC News - Tested the new chat support with more than a million people in eight countries

  • The Verge - Facebook finally has live chat support for people who are locked out of their accounts

  • Instagram Blog - Introducing New Authenticity Measures on Instagram

  • Facebook Newsroom - Verifying the Identity of People Behind High-Reach Profiles

  • F8 2019 - Facebook's Toolkit for Safety & Security

Wanna talk?

E-mail me or find me on LinkedIn and Queer Design Club

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© 2024 · More of Cat on Instagram 🫱🏼‍🫲🏽