Innovation, craft, and strategy executed with integrity.
Design leader with a proven track record of driving impactful solutions in high-risk areas, including civic integrity, AI risks, identity verification, account support, and regulatory compliance. Passionate about balancing business needs with social responsibility.
My journey took me from Italy and Ireland—where I gained experience in startup incubators, design agencies, and conducted academic research on cognitive disfluency—to London.
There, I began working in tech, designing tools for Facebook that enabled people to appeal content moderation decisions and protect themselves from bullying and harassment.
Later, I focused on identity, designing one of the largest identity verification platforms in the world—ensuring the integrity of elections and grappling with the complexity of authenticity through themes such as the role of pseudonymity, regional differences in identity, and accountability in the Metaverse.
Notably, as a founding member of the Cross-Meta Support organization, I led GenAI for Support—spearheading the consumer-facing strategy and scaling conversational support from a zero-to-one space into a product system that serves billions of users across Meta products, including Messenger, Instagram, WhatsApp, and Facebook.
As a designer at heart, when I'm not working, I find joy in examining purposeful decisions in fashion, interior design, and gastronomy.
Featured work
Meta Newsroom - What’s New Across Our AI Experiences
The Verge - Meta is putting AI chatbots everywhere
Meta Newsroom - Introducing New AI Experiences Across Our Family of Apps and Devices
CNET - Locked Out of Facebook? There's a New Lifeline for You
WIRED - Meta’s Tricky Quest to Protect Your Account
ABC News - Tested the new chat support with more than a million people in eight countries
The Verge - Facebook finally has live chat support for people who are locked out of their accounts
Instagram Blog - Introducing New Authenticity Measures on Instagram
Facebook Newsroom - Verifying the Identity of People Behind High-Reach Profiles
F8 2019 - Facebook's Toolkit for Safety & Security
Photography
Wanna talk?
E-mail me or find me on LinkedIn and Queer Design Club